So far there has been no comment from either agency, but the promoters Chugg Entertainment have acknowledged the problems on their Facebook wall posting:
“People trying to buy Sydney tickets, the Ticketmaster site is currently being slammed, hence the trouble you’re having loading the page. Hang in there and keep trying.”
Today, the promoters issued the following statement with regard to ‘scalped’ tickets.
Dear Radiohead fans,
We are aware that already, after a limited pre-sale, tickets are appearing on eBay for highly inflated prices.
Unfortunately, there is simply no legislation in place to prevent this activity, at this time. We are taking measures to minimise this market, but there are limitations as to what restrictions to re-sale we can impose.
We would warn Radiohead fans across Australia and New Zealand, not to buy tickets from unauthorised ticket sellers and scalpers, including those selling on eBay. We would like to remind fans that there are still authorised tickets to be released on Thursday for the general on sale.
Fans buying tickets from unauthorised ticket sellers also risk the tickets not arriving, having their tickets cancelled or not getting the seats they thought they were getting. We reserve the right to cancel tickets from unauthorised ticket sellers and there is no right of refund if the ticket is cancelled.
While we appreciate that there is an overwhelming demand for tickets from genuine fans, we just want everyone to be aware of the potential risks and we strongly encourage fans to only purchase tickets through the registered ticketing agency, so that they know the tickets will be valid.
Those who tried to buy tickets to the Sydney shows, we have followed up your feedback with Ticketmaster and they have advised that due to overwhelming demand for Radiohead tickets today Ticketmaster experienced a technical issue with the delivery methods made available to purchasers. The issue was rectified as a matter of urgency and all available presale tickets were snapped up quickly. As mentioned previously, today’s presale was of limited allocation and with such a high demand it was unlikely that everyone was going to be successful in securing tickets. Those of you that did miss out, please try again through the public on sale at 9am (local time) this Thursday.
Tuesday 6th November – Vector Arena, Auckland
Friday 9th November – Entertainment Centre, Brisbane
Monday 12th November – Entertainment Centre, Sydney
Tuesday 13th November- Entertainment Centre, Sydney
Friday 16th November – Rod Laver Arena, Melbourne
Saturday 17th November – Rod Laver Arena, Melbourne